Services › Returns & reverse logistics
Returns & reverse logistics
Returns inspected, graded and put back into sellable stock within two business days, with the reason codes that tell you why they came back.
In short
- Inspected and dispositioned within two business days of arrival
- Grading rules you define — restock, refurbish, liquidate, destroy
- Photo documentation on damage and warranty claims
- Return reason reporting by SKU, so the pattern becomes visible
Returned stock back on the shelf, fast
A return sitting in a bin is capital you cannot sell. Ours are opened, inspected against your grading rules and either restocked or routed within two business days of hitting the dock, with the refund trigger firing the moment disposition is set.
Your rules, applied consistently
You decide what counts as sellable. Opened but unused, missing the outer sleeve, worn once — every one of those is a judgment call, and we make it the same way every time instead of leaving it to whoever opened the box.
The reason codes are the actual product
Returns data is where sizing problems, misleading photography and packaging failures show up first. We capture a reason on every unit and report it by SKU, because the point is to get the return rate down, not just to process them faster.